Resource Coordinator

Terracon; Tyler (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Terracon in Tyler, TX seeks a skilled dispatcher to optimize field staffing and resource allocation. You will receive service requests, assign trained staff, coordinate with labs, clients and project leaders, and maintain safe, timely communication across the network.

Responsibilities include prioritizing schedules, managing logistics, and using CMELMS and dashboards to balance workloads while ensuring safety guidelines are followed.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in related field for progression.
• Experience with scheduling software or field dispatch is a plus.
• Ability to use technology (mobile apps, email, scheduling software, etc.)

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance.
• Relay information to employees, managers, labs and stakeholders as appropriate.
• Coordinate with field units to optimize schedules day-to-day.
• Dispatch safely and per Terracon guidelines, prioritizing employee well‑being.
• Communicate effectively with customers, employees, and leaders.
• Use dashboards and CMELMS to distribute staff and balance workload.
• Perform other duties and meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership teams.

Skills

Time management

Negotiation

Interpersonal skills

Multilingual

Tech literacy

Education

High school diploma

Associate degree in project management

Tools

CMELMS

Scheduling software

Mobile apps

Job description

General Responsibilities:

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities:

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day‑to‑day.
• Dispatch in an incident and injury free manner consistent with Terracon's guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects.
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver's license with acceptable violation history may be required.

Preferred Qualifications:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.