Dispatch Operator - Second Shift

HonorHealth; Phoenix (AZ); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Shift differential

Weekend differential

Résumé du poste

HonorHealth is seeking a Dispatch Operator for second shift to support Central Communications in Phoenix. This in-person role handles PBX-style calls, dispatches hospital resources, and serves as a frontline customer service agent across multiple software platforms.

Ideal candidates have a high school diploma or GED, with preferred experience in call answering and radio dispatching in a healthcare setting. The position offers competitive pay, benefits, and a sign-on bonus. Evening hours required.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• Experience in call answering and radio dispatching preferred.
• Hospital operator and/or security dispatching experience preferred.

Responsabilités

• Answer calls and support internal and external customers.
• Dispatch resources to emergencies and security incidents.
• Use multiple software platforms to resolve caller needs.
• Provide numbers, resources, and information to callers.
• Document all calls and service lines.
• Monitor surveillance and alarms as needed.
• Cover phones after hours for other centers and on weekends.
• Assist in training and onboarding of new staff.

Connaissances

Call answering

Radio dispatching

Customer service

Multitasking

Formation

High School Diploma or GED

Associates Preferred

Description du poste

## Dispatch Operator - Second ShiftApply: In-Person: Various Locations – Phoenix, AZ: Full time: Posted Today: JR8920**Primary City/State:**Various Locations – Phoenix, AZ**Category:**Administrative Support**Shift:**Evening**Department:**Central CommunicationsVaried Hours/Varied DaysSign-on bonus $2,500. Shift differential $2.50 and weekend $.90.**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. ESSENTIAL FUNCTIONS* Keeps customer service as first priority in all interactions* Answers and responds to internal, external and security dispatch call traffic* Interacts with multiple software platforms to problem solve and serve callers needs* Provides numbers, resources and/or information to callers of all types* Completes documentation for all calls and service lines supported* Alert and activates resources to emergency codes, security issues including staff and patient needs* Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays* Activates mass notification calls, paging on-call resources and locates other as needed assets* Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.* Maintains documentation for security tasks, deploys them to calls and tracks their movement* Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)* Assists in training and precepting new staff* Helps maintain department resources, service books, downtime resources and flip chartsEDUCATION* High School Diploma or GED **Required*** Associates Preferred EXPERIENCE* Call answering and radio dispatching experience Preferred* Hospital operator and/or security dispatching experience Preferred LICENSE AND CERTIFICATIONS