Dispatch Operator

constelliscareers; Washington (District of Columbia); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Total rewards package

Flexible benefits

Job summary

Constellis is seeking a Dispatch Specialist to monitor Federal Protective Services radio traffic and emergency lines across US locations. You will coordinate responses, transfer information, log calls, and maintain records while ensuring rapid, accurate communications under pressure.

The role requires US citizenship, a high school diploma or GED, and prior 911 dispatch experience. A background check and ability to obtain a security clearance are required.

Qualifications

• US citizenship required.
• Background check required.
• High school diploma or GED.
• Ability to work under stress and respond to emergency communications.
• Minimum of 1 year experience as a 911 dispatcher or in emergency call center.
• Excellent phone skills.
• Ability to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency center environment and related laws, regulations, and systems.
• Computer skills with word processing and spreadsheet software.

Responsibilities

• Monitor FPS and radio traffic and coordinate appropriate responses.
• Communicate audio messages via radio and telephone.
• Coordinate law enforcement and public safety personnel activities.
• Transfer public safety information and update client records.
• Log calls and maintain detailed logs for alarms and incidents.
• Operate dispatch equipment and access databases.
• Assist in training dispatcher trainees and test alarms and systems.

Job description

POSITION OVERVIEW

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

COMPENSATION

Hourly Rate $29.26.

Health and Welfare $5.09/hr

RESPONSIBILITIES

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

• US Citizenship Required
• Candidates will be required to undergo a background check
• High School diploma or GED
• Ability to work under stress and to respond to emergency communications
• Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center
• Excellent phone skills
• Be able to handle filing and other administrative duties
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
• Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
• Hold Secret security clearance or have the ability to gain/maintain one
• Requires intermittent walking, sitting, and stretching throughout the workday.Employees will have extended periods of sitting, outside of breaks, throughout their shifts.
• Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet