Dispatcher/Alarm Monitor

Triple Canopy; Philadelphia (Philadelphia County); On-site; USD 35,817 - 52,348; Full time

Job summary

Triple Canopy is seeking a dispatcher to monitor Federal Protective Services radio traffic and emergency and non-emergency calls for US locations. You will coordinate responses and communicate via radio and telephone, ensuring accurate records and safety of personnel.

Role requires 24/7 availability, ability to work under stress, and strong phone skills. Candidates must be a U.S. citizen and pass a background check. This is a critical, fast-paced 24/7 operation with flexible shifts.

Qualifications

• High school diploma or GED required.
• Ability to work under stress in emergency communications.
• Excellent phone skills and documentation ability.

Responsibilities

• Monitor FPS and radio traffic and coordinate appropriate responses.
• Communicate audio messages via radio and telephone; coordinate law enforcement and public safety activities.
• Log calls and maintain detailed records; monitor CCTV and alarms.
• Assist with training dispatcher trainees and test alarms and systems.

Skills

Phone communication

Stress management

Administrative tasks

Education

High School diploma or GED

Job description

POSITION OVERVIEW

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

PAY TRANSPARENCY/COMPENSATION

Hourly Rate $26.59/hr. + $4.93/hr. H&W

RESPONSIBILITIES

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light. Will be required walk up two (2) flights of stairs to reach assigned working area and back down as needed.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

QUALIFICATIONS

• US Citizenship Required
• Candidates will be required to undergo a background check.
• High School diploma or GED.
• Ability to work under stress and to respond to emergency communications.
• Excellent phone skills.
• Be able to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
• Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring variable shifts, including weekends and holidays.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet