Dispatch Operator

constelliscareers; Battle Creek (MI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible benefits package

Total rewards package

Job summary

Constellis is seeking an on-site Dispatcher to monitor FPS and radio traffic, receive emergency and non-emergency calls, and coordinate responses across federal buildings nationwide. You will handle alarm systems, log events, and support public safety communications 24/7.

The role requires US citizenship, a high school diploma or GED, and the ability to work under stress with excellent phone skills. This is a labor-intensive, 24/7 position with variable shifts.

Qualifications

• US Citizenship required.
• Background check required.
• Ability to work under stress and to respond to emergency communications.
• Excellent phone skills.
• Able to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center and public safety environment.
• Proficient with PC-based word processing and spreadsheets.

Responsibilities

• Monitor FPS and radio traffic and coordinate appropriate responses.
• Communicate audio messages via radio and telephone.
• Coordinate law enforcement and public safety activities.
• Log all calls and maintain client records.
• Log alarms, ensure officer safety, and facilitate clear communications.
• Operate multi-channel radio and telephone dispatch equipment.
• Access databases and maintain regulatory compliance.
• Assist training of dispatcher trainees.
• Routinely test alarms and communication devices.
• Perform dispatch duties for other locations during outages.

Skills

Phone skills

Work under stress

Computer skills

Public safety knowledge

Administrative duties

Education

High School diploma or GED

Job description

POSITION OVERVIEW

This is an ON-SITE position.

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

COMPENSATION

• Hourly Rate $23.20
• Health and Welfare $5.09/hr

RESPONSIBILITIES

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light. Will be required walk up two (2) flights of stairs to reach assigned working area and back down as needed.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

QUALIFICATIONS:

• US Citizenship Required
• Candidates will be required to undergo a background check.
• High School diploma or GED.
• Ability to work under stress and to respond to emergency communications.
• Excellent phone skills.
• Be able to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems.
• Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
• Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring variable shifts, including weekends and holidays.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet