Dispatch Operator

Constellis; Battle Creek (MI); On-site; USD 25,855 - 36,824; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Constellis is seeking a dispatcher to monitor Federal Protective Services and coordinate radio traffic in emergency situations. The role includes logging calls, responding to emergencies, and maintaining communication systems. Candidates must have a high school diploma and US citizenship.

This full-time position will require the ability to work under stress in a busy office environment with 24/7 operations, including weekends and holidays. Competitive compensation and a flexible benefits package are included.

Qualifications

• US Citizenship required.
• Background check required.
• Strong ability to respond to emergency communications.
• Computer skills in word processing and spreadsheet software.

Responsibilities

• Monitor FPS and radio traffic, coordinating responses to situations.
• Communicate audio messages via radio and telephone.
• Log all calls and maintain accurate records.
• Monitor CCTV cameras and operate multi-channel radio equipment.

Skills

Excellent phone skills

Ability to handle filing and administrative duties

Ability to work under stress

Knowledge of public safety functions

Computer skills

Education

High School diploma or GED

Job description

Position Overview

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all U.S. states and territories. Coordinate the appropriate response, including sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Pay Transparency/Compensation

Hourly Rate: $22.75

Health and Welfare: $4.93/hr

Responsibilities

• Monitor FPS and radio traffic while coordinating responses to emergency and non-emergency situations, performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• May be required to lift and carry items weighing up to 5 lbs, such as paperwork and office supplies. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. Sedentary work that requires the use of phone systems, computers, and radio communication; will be exposed to long periods of sitting at an assigned workstation and exposure to computer light. Will be required to walk up two (2) flights of stairs to reach assigned working area and back down as needed.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

Qualifications

• US Citizenship required.
• Background check required.
• High School diploma or GED.
• Ability to work under stress and respond to emergency communications.
• Excellent phone skills.
• Ability to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center, including familiarity with public safety functions, concerns, and laws, regulations, and systems.
• Computer skills – uses a personal computer with word processing, spreadsheet, and related software with reasonable speed and accuracy.
• Work is typically based in a busy office environment with frequent interruptions. 24/7 operation requiring variable shifts, including weekends and holidays.

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.