Dispatch Operator

Constellis; Suitland (MD); On-site; USD 33,254 - 47,362; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive compensation

Diverse workplace environment

Job summary

A leading security services provider in Suitland, Maryland is seeking a qualified individual to monitor Federal Protective Services and radio traffic, manage emergency calls, and maintain communication systems. Candidates must be US citizens with a minimum of 1 year experience as a dispatcher or similar role. This role requires excellent phone skills, the ability to work under stress, and is sedentary in nature, involving sitting for extended periods. Competitive compensation is offered.

Qualifications

• Minimum of 1 year’s experience as a 911 dispatcher or similar function in an emergency call center.
• US Citizenship is required.
• Candidates will be required to undergo a background check.

Responsibilities

• Monitor FPS and radio traffic while coordinating appropriate responses.
• Log all calls in database and maintain accurate records.
• Operate multi-channel radio and telephone dispatch equipment.

Skills

Ability to work under stress

Excellent phone skills

Administrative duties handling

Knowledge of emergency communication systems

Education

High School diploma or GED

Tools

Word processing software

Spreadsheet software

Job description

Position Overview

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Pay Transparency / Compensation

Hourly Rate $29.26.
Health and Welfare $4.93/hr

Responsibilities

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

Qualifications

• US Citizenship Required
• Candidates will be required to undergo a background check
• High School diploma or GED
• Ability to work under stress and to respond to emergency communications
• Minimum of 1 year’s experience as a 911 dispatcher or similar function in an emergency call center
• Excellent phone skills
• Be able to handle filing and other administrative duties
• Knowledge of a 24‑hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
• Computer skills—utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
• Hold Secret security clearance or have the ability to gain/maintain one
• Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts.
• Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long periods of sitting at assigned workstation and exposure to computer light.

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.