Dispatch Operations Specialist: Logistics & Carrier Coordination

BetterCloud; Buffalo (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

BetterCloud in Buffalo, NY is seeking a Transportation Specialist - Dispatch Operations to support dispatch and transportation processes, coordinating orders, prioritizing shipments, and resolving issues with carriers, customers, and internal teams to ensure smooth, on-time deliveries and accurate record-keeping in systems like Salesforce.

Ideal candidates have 1–2 years in dispatch/logistics, strong communication and problem-solving abilities, a sense of urgency, and familiarity with Microsoft

Qualifications

• Reads, writes, speaks and understands English.
• High School Diploma or GED required.
• 1–2 years of dispatch, logistics or transportation experience.
• Strong problem-solving and organizational abilities.
• Excellent communication and customer service skills.
• Familiarity with Microsoft Office or G Suite and Salesforce.

Responsibilities

• Actively support efforts to improve customer experience.
• Triage inquiries from customers and carriers; manage transactions and communications for timely resolutions.
• Refer inquiries to appropriate teammates when needed.
• Process transactions to support dispatch operations and orders.
• Maintain relationships with carriers, customers and internal teams.
• Resolve complex issues using established processes and good problem solving.
• Ensure accurate data entry and records in Salesforce and related systems.
• Collaborate interdepartmentally to manage dispatch status.
• Provide continuous communication with sellers, buyers and carriers.
• Monitor dispatch-related KPIs and support policy improvements.

Skills

English proficiency

Customer service

Teamwork

Communication

Organizational skills

Problem solving

Sense of urgency

Self-motivation

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

G Suite

Job description

BetterCloud in Buffalo, NY is seeking a Transportation Specialist - Dispatch Operations to support dispatch and transportation processes, coordinating orders, prioritizing shipments, and resolving issues with carriers, customers, and internal teams to ensure smooth, on-time deliveries and accurate record-keeping in systems like Salesforce.

Ideal candidates have 1–2 years in dispatch/logistics, strong communication and problem-solving abilities, a sense of urgency, and familiarity with Microsoft