Transportation - Transportation Admin - Dispatch Operations

BetterCloud; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

BetterCloud in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier/job assignments, and customer service. Schedule: 11:30a-8p Mon, Tue, Wed, Fri; 8:30a-5p Sat; off Thu/Sun.

Requires basic computer skills and handling multiple inquiries with urgency. The role involves maintaining records in Salesforce and load boards, coordinating with carriers and customers, and escalating issues when needed.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in customer service, administrative, or transportation role.
• Salesforce experience a plus.
• Familiarity with Microsoft Office or G Suite.

Responsibilities

• Triage inquiries and provide timely resolutions.
• Process transactions to support dispatch operations.
• Maintain accurate records in Salesforce and load boards.
• Collaborate with teammates to improve processes.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

G Suite

Salesforce

Job description

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision. Please note the required schedule for this position is 11:30a-8p Monday, Tuesday, Wednesday, Friday and Saturday 8:30a-5pOff on Thursdays and Sundays

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience. Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s). Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and elevate transactions to appropriate Teammate(s). Build relationships with carriers, customers, and internal departments and Teammates. Resolve basic issues utilizing processes, procedures, and developing problem solving skills. Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms. Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication. Ensure transactions and records are accurate, up-to-date, and compliant. Collaborate with management and team to express ongoing issues or opportunities for improvement. Perform additional duties as assigned.

What you will need:

Ability to read, write, speak, and understand English. High School Diploma or GED. Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry. Basic problem-solving ability. Developing teamworking skills, including both internally and externally. Proven customer service ability. Communication and organizational skills. Sense of urgency and self-motivation. Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.