Dispatch Operations Coordinator - Transportation Admin

BetterCloud; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

BetterCloud in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier/job assignments, and customer service. Schedule: 11:30a-8p Mon, Tue, Wed, Fri; 8:30a-5p Sat; off Thu/Sun.

Requires basic computer skills and handling multiple inquiries with urgency. The role involves maintaining records in Salesforce and load boards, coordinating with carriers and customers, and escalating issues when needed.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in customer service, administrative, or transportation role.
• Salesforce experience a plus.
• Familiarity with Microsoft Office or G Suite.

Responsibilities

• Triage inquiries and provide timely resolutions.
• Process transactions to support dispatch operations.
• Maintain accurate records in Salesforce and load boards.
• Collaborate with teammates to improve processes.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

G Suite

Salesforce

Job description

BetterCloud in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier/job assignments, and customer service. Schedule: 11:30a-8p Mon, Tue, Wed, Fri; 8:30a-5p Sat; off Thu/Sun.

Requires basic computer skills and handling multiple inquiries with urgency. The role involves maintaining records in Salesforce and load boards, coordinating with carriers and customers, and escalating issues when needed.