Transportation Dispatch Specialist

Clear Destination Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Clear Destination Inc. in Buffalo, NY seeks a Transportation Admin - Dispatch Operations to support the Transportation team by assigning carriers to jobs, resolving routine issues, and delivering high quality customer service.

You will triage inquiries, process transactions, and maintain records in Salesforce and load boards to ensure accurate, timely dispatches. This role requires strong communication, organizational skills, and a collaborative mindset to work with carriers, customers, and

Qualifications

• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Strong written and verbal communication skills.
• Ability to read, write, speak, and understand English.
• Organizational skills and attention to detail.
• Proactive and able to collaborate with drivers, customers, and internal teams.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Process transactions to support operations and dispatching; assign dispatch jobs and expedite orders.
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs; maintain continuous communication with sellers, buyers, and carriers.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to address ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem solving

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

G Suite

Salesforce

Job description

Clear Destination Inc. in Buffalo, NY seeks a Transportation Admin - Dispatch Operations to support the Transportation team by assigning carriers to jobs, resolving routine issues, and delivering high quality customer service.

You will triage inquiries, process transactions, and maintain records in Salesforce and load boards to ensure accurate, timely dispatches. This role requires strong communication, organizational skills, and a collaborative mindset to work with carriers, customers, and