Dispatch Operations Specialist

Transdev; Houston (TX); On-site; USD 26,863 - 33,406; Full time

Benefits offered by this job

Competitive compensation package: minimum $19.50/hour – maximum $24.25/hour

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 12 days (8 standard and 4 floating)

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term and long-term disability insurance

Job summary

Transdev in Houston, TX is seeking a Dispatch Operations Specialist. This role involves overseeing road service, managing performance, and providing customer support. Candidates need a High School Diploma or GED and 3–5 years of dispatching experience. Strong communication skills and problem-solving abilities are essential. The position offers a competitive compensation package and standard benefits including vacation and health insurance.

Qualifications

• 3–5 years’ experience in dispatching is required.
• Subject to DOT drug testing and physical if applicable.
• Must be eligible to work in the United States without sponsorship.

Responsibilities

• Oversee issuance of all routes and monitor performance.
• Provide customer support by responding to questions and concerns.
• Manage daily service by reviewing route performance.

Skills

Excellent verbal, interpersonal and customer service skills

Strong problem-solving and analytical skills

Ability to work shifts or flexible work schedules as needed

Education

High School Diploma or GED; Technical Degree preferred

Job description

Dispatch Operations Specialist

Transdev in Houston, TX is hiring a Dispatch Operations Specialist. The Dispatch Operations Specialist oversees road service through communication with Operators and provides customer support to the clients.

Benefits

• Competitive compensation package: minimum $19.50/hour – maximum $24.25/hour
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Oversee issuance of all routes, ensuring timely start, monitoring performance, and recording all incidents
• Verify all drivers’ licenses and DOT cards are valid
• Inspect employees for uniform compliance
• Provide customer support by responding to questions and concerns related to drivers (e.g., no shows, cancellations, missed trips)
• Manage emergency situations for vehicles and operators, acting as liaison between the carrier and emergency services
• Manage daily service by reviewing route performance and proactively responding to situations impacting customer service
• Perform other duties as required

Qualifications

• High School Diploma or GED; Technical Degree preferred
• 3–5 years’ experience in dispatching
• Excellent verbal, interpersonal and customer service skills
• Strong problem‑solving and analytical skills
• Ability to work shifts or flexible work schedules as needed
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements

• Sit for extended periods (6–8 hours per day)
• Pull and lift objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre‑employment drug screen, and meet other hiring requirements.

Transdev is an equal employment opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.