Dispatch Operations Leader: Own Capacity & Revenue

Blanton’s Air, Plumbing & Electric; Fayetteville (AR); On-site; USD 85,000 - 105,000; Full time

Job summary

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC to own dispatch performance across all departments. You will ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will lead a team, drive capacity utilization, and implement real-time adjustments to meet daily targets. This role reports to the president and emphasizes accountability, growth, and delivering WOW in operations.

Qualifications

• 2–3 years of proven leadership with measurable results.
• Strong communication and accountability in leadership roles.
• High-level problem-solving ability for fast-paced operations.
• Ability to lead in a real-time operational environment.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Ensure Right Tech, Right Call across all departments.
• Monitor and drive daily revenue and operational targets.
• Conduct daily dispatch audits, debriefs, and real-time adjustments.
• Ensure all calls are updated, scheduled, and properly communicated.
• Manage unscheduled jobs and end-of-day completion processes.
• Lead weekly 1-on-1s and L10 meetings to align priorities.
• Drive Dispatch Pro-utilization and system effectiveness.
• Partner with Field Operations to ensure field execution.

Skills

Leadership

Communication

Problem solving

Real-time operations

Tools

ServiceTitan

Job description

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC to own dispatch performance across all departments. You will ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will lead a team, drive capacity utilization, and implement real-time adjustments to meet daily targets. This role reports to the president and emphasizes accountability, growth, and delivering WOW in operations.