Dispatcher

PT Holdings LLC; Memphis (TN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) match

Profit sharing

Medical

Dental

Job summary

General Parts Group in Memphis, TN is seeking an Experienced Dispatcher for the Service & Repair Division. This onsite role coordinates installations, maintenance, and repairs of commercial kitchen and HVAC/R equipment, serving as the link between customers and field technicians.

The role demands 3+ years in dispatch within service or repair, strong customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• 3+ years in a dispatch role within the service or repair industry.
• Strong focus on customer satisfaction and clear communication.
• Familiarity with commercial kitchen equipment and/or HVAC/R systems is a strong plus.
• Ability to prioritize tasks in a fast-moving environment with changes.
• Quick thinker who can troubleshoot scheduling conflicts and adapt.

Responsibilities

• Coordinate and communicate with customers, dealers, and sales reps to understand service needs and schedule accordingly.
• Create Service Orders by inputting job details and service scope into dispatch software.
• Optimize technician workflow with service manager and peers based on real-time demands.
• Daily scheduling: notify technicians, monitor workload and hours, adjust as needed.
• Parts coordination with Parts Department to ensure availability for timely service.
• Account management: create and maintain customer profiles with up-to-date info.
• Understand credit and collections protocols and handle customer interactions appropriately.
• Promote and adhere to safety policies.

Skills

Dispatching experience

Customer service

Technical understanding

Organizational skills

Problem solving

Tools

Dispatch software

HVAC/R knowledge

Job description

Description

Position at General Parts Group

Now Hiring: ExperiencedDispatcher - Service & Repair Division

ONSITE ONLY

Location: Memphis, Tennessee

Job Type:Full-Time

Experience Required:3+ Years Dispatching in Repair/Service Industry

Pay & Benefits:

Starting @ $22-$25/hr+ (based on experience)

Schedule:7:30am to 4:00 pm Monday - Friday

Great benefits - PTO, 401(k) match, profit sharing, medical, dental, and more!

Position Summary:

Are you a multitasking pro with a strong knack for customer service and a solid understanding of the service and repair world? We're looking for a highly motivated Dispatcher to join our dynamic team. In this critical role, you'll be the link between our customers and field technicians-coordinating installations, maintenance, and repairs of electric, gas, and steam-powered commercial foodservice and HVAC/R equipment.

This isn't your typical desk job. You'll be juggling calls, solving puzzles, and wearing many hats every day-making real-time decisions that keep our operations running smoothly and our customers satisfied. If you're organized, technically minded, and thrive in a fast-paced environment, we want to hear from you.

What You'll Do:

• Coordinate and Communicate: Interface with customers, dealers, and sales reps to understand service needs and schedule accordingly.


• Create Service Orders: Accurately input job details and service scope into our dispatch software.


• Optimize Technician Workflow: Work hand-in-hand with the service manager and fellow peers to assign and adjust technician schedules based on real-time demands.


• Daily Scheduling: Notify technicians of assignments, monitor workload, technician hours and make adjustments as needed throughout the day.


• Parts Coordination: Work with the Parts Department to ensure required parts are available for timely service delivery.


• Account Management: Create and maintain customer profiles with accurate, up-to-date information.


• Financial Awareness: Understand credit and collections protocols and handle customer interactions appropriately.


• Safety First: Promote and adhere to safe work practices and company safety policies.

What You Bring:

• Experience: 3+ years in a dispatch role within the service or repair industry, preferably working with technical field teams.


• Service Orientation: A strong focus on customer satisfaction, with the ability to communicate clearly and professionally.


• Technical Acumen: Familiarity with commercial kitchen equipment and/or HVAC/R systems is a strong plus.


• Organization & Focus: Ability to prioritize tasks in a fast-moving environment with constant changes.


• Problem-Solving: A quick thinker who can troubleshoot scheduling conflicts and adapt to shifting priorities.


• Team Player: You can work independently, but also collaborate effectively with technicians, managers, and fellow peers across departments.

Why Join Us?

We're a team that values initiative, adaptability, and excellence. As a Dispatcher, you'll play a vital role in keeping our service operations efficient and our customers happy. You'll also enjoy opportunities for growth in a supportive, hands-on environment where no two days are the same.

What We Need:

Must be at least 18 years of age

Completion of a criminal background check and drug screen

3+ yearsof related experience, education, or military training preferred

General Parts Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.