Dispatch & Operations Coordinator - Customer Service

Good Greek Moving & Storage; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Training

Job summary

Good Greek Moving & Storage in New York state is seeking a Dispatch Coordinator to support our professional moving crews, compliance personnel, and customers. You will plan and coordinate jobs, maintain driver relationships, and ensure coverage while monitoring DOT regulations and service quality.

Success requires strong multitasking, excellent communication, organizational skills, and the ability to provide timely ETA updates and accurate shipment notes in our systems.

Qualifications

• 1–3 years operations/dispatch experience.
• Strong phone and listening skills.
• Detail oriented with data documentation.
• Ability to multitask and perform under pressure.
• Excellent written and verbal communication.

Responsibilities

• Plan and coordinate jobs.
• Maintain driver/helper relationships.
• Ensure adequate capacity for job coverage.
• Answer the telephone and make follow-up calls.
• Field customer service inquiries.
• Provide ETA updates in company software and make relevant notes in shipment notes.
• Monitor drivers and ensure compliance with DOT regulations and document violations.
• Communicate with customer and with customer service on driver’s schedule.
• Log and track driver locations and activities.

Skills

Detail oriented

Data documentation

Strong phone skills

Communication

Multitasking

Job description

Good Greek Moving & Storage in New York state is seeking a Dispatch Coordinator to support our professional moving crews, compliance personnel, and customers. You will plan and coordinate jobs, maintain driver relationships, and ensure coverage while monitoring DOT regulations and service quality.

Success requires strong multitasking, excellent communication, organizational skills, and the ability to provide timely ETA updates and accurate shipment notes in our systems.