Dispatch Manager: Lead Fleet Ops & Team Growth

Guardian Fleet Services Inc.

Fort Wayne (IN)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Paid Time Off & Paid Holidays

Life Insurance and AD&D ($15k)

Pet Insurance (NEW!)

401(k) plan

Short Term & Long Term Disability

Hospital Indemnity

Cancer Plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services Inc. in Fort Wayne, IN, is seeking a Dispatch Manager to lead onsite dispatch operations and maximize fleet utilization. This role ensures efficient service delivery, exceptional customer service, and alignment with safety standards.

You will supervise dispatch staff, coordinate driver assignments, monitor performance, and collaborate with drivers, vendors, and customers to resolve issues while maintaining compliance with company policies.

Qualifications

High School Diploma or GED required; degree preferred.
Minimum three (3) years of management or supervisory experience.
Minimum three (3) years of dispatch, transportation, logistics, towing, or related operational experience preferred.
Strong leadership and coaching skills.
Excellent verbal and written communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with dispatch software, GPS tracking, and Microsoft Office.
Bilingual skills are a plus.

Responsibilities

Lead, coach, and supervise a team of dispatchers to ensure efficient daily operations.
Develop and manage dispatcher schedules to maintain adequate staffing coverage.
Monitor call volume, dispatch activity, service levels, and response times.
Train, mentor, and evaluate dispatch personnel, providing ongoing performance feedback.
Coordinate service requests and driver assignments to maximize productivity and customer satisfaction.
Serve as the primary escalation point for dispatch-related issues and customer concerns.
Ensure accurate documentation and communication of service calls and updates.
Collaborate with drivers, vendors, customers, and management to resolve operational challenges.
Monitor GPS tracking, dispatch software, and other systems to optimize fleet movement.
Maintain compliance with policies, safety procedures, and regulations.
Identify process improvements to increase efficiency and profitability.
Prepare and distribute operational reports and performance data.