Fleet Dispatch & Operations Lead

CRST The Transportation Solution, Inc.; Warren (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Retirement match

Paid time off

Job summary

CRST The Transportation Solution, Inc. is seeking a Dispatch Manager in Warren, MI to coordinate daily dispatch activities, manage freight movement, and communicate with drivers for safe, compliant, and on-time service.

This role partners with internal teams to support continuity, driver engagement, and service reliability across shifts. The position requires a High school diploma or equivalent and experience in dispatch or fleet operations.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch, logistics coordination, or fleet operations.
• Working understanding of DOT regulations, Hours of Service, and transportation safety requirements.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance.
• Team Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts.
• Customer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity.
• Safety and Compliance: Ensure all drivers comply with DOT and HOS regulations; report any safety or compliance concerns.
• Performance Monitoring and Analysis: Track load status, driver availability, and service metrics; communicate potential issues or delays to maintain customer satisfaction.
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve challenges and support load completion.
• Continuous Improvement: Identify recurring issues and recommend process or communication improvements.
• Availability: Maintain flexibility to support 24/7 operations and off-hours coverage.
• Accountability and Reliability: Maintain regular attendance and perform other duties as assigned.

Skills

Strong communication

Organization

Multitasking

Education

High school diploma or equivalent

Two-year degree or applicable work experience

Tools

Transportation management systems

Dispatching software

Job description

CRST The Transportation Solution, Inc. is seeking a Dispatch Manager in Warren, MI to coordinate daily dispatch activities, manage freight movement, and communicate with drivers for safe, compliant, and on-time service.

This role partners with internal teams to support continuity, driver engagement, and service reliability across shifts. The position requires a High school diploma or equivalent and experience in dispatch or fleet operations.