Dispatch Manager

HRB; Bethlehem (Northampton County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Collaborative team environment

Job summary

CherryBekaertAdvisoryLLC in Lehigh Valley, PA, is seeking a Dispatch Manager to lead daily transportation and dispatch operations. You will optimize routes, coach drivers, and ensure service excellence while maintaining DOT compliance and safety standards.

The role emphasizes hands-on leadership, problem solving, and strong customer focus in a fast-paced logistics environment. Join a growing organization with opportunities for impact and career growth.

Qualifications

• 3+ years in dispatch, transportation, logistics or fleet management.
• Leadership or supervisory experience preferred.
• Strong organizational and communication skills.
• Ability to make quick decisions in dynamic environments.
• Experience with TMS, dispatch software, GPS tracking and MS Office.
• Knowledge of DOT regulations and transportation best practices.

Responsibilities

• Manage and coordinate daily dispatch operations.
• Optimize routes and schedules to maximize efficiency and on-time delivery.
• Lead, coach, and support drivers and dispatch staff.
• Monitor fleet activity and respond to real-time challenges.
• Ensure compliance with DOT regulations and safety standards.
• Collaborate with customers, operations, and warehouse teams.
• Track KPIs and implement process improvements.
• Handle escalations and service recovery tasks.

Skills

Dispatch software

Leadership

Route optimization

Customer service

DOT regulations knowledge

Decision making

Communication

Microsoft Office

Tools

TMS

Dispatch software

GPS tracking systems

Microsoft Office

Job description

Now Hiring: Dispatch Manager

Lehigh Valley, PA

Are you a logistics professional who thrives in a fast-paced environment and knows how to keep drivers, customers, and operations running smoothly? We're looking for a Dispatch Manager to lead daily transportation and dispatch operations for a growing organization in the Lehigh Valley.

This is an excellent opportunity for a hands-on leader who excels at problem-solving, route optimization, driver communication, and delivering exceptional customer service.

What You'll Do:

• Manage and coordinate daily dispatch operations
• Optimize routes and schedules to maximize efficiency and on-time delivery performance
• Lead, coach, and support a team of drivers and dispatch personnel
• Monitor fleet activity and respond to real-time transportation challenges
• Ensure compliance with DOT regulations and company safety standards
• Collaborate with customers, operations, and warehouse teams to maintain service excellence
• Track KPIs, analyze performance metrics, and implement process improvements
• Handle escalations, scheduling conflicts, and service recovery efforts

What We're Looking For:

• 3+ years of dispatch, transportation, logistics, or fleet management experience
• Previous leadership or supervisory experience preferred
• Strong organizational and communication skills
• Ability to make quick decisions in a dynamic environment
• Experience with TMS, dispatch software, GPS tracking systems, and Microsoft Office
• Knowledge of DOT regulations and transportation best practices

Why Join Us?

• Competitive compensation package
• Stable and growing business
• Opportunity to make a direct impact on operations
• Collaborative team environment
• Career growth and advancement opportunities

If you're ready to take ownership of dispatch operations and lead a team that keeps business moving, we'd love to hear from you.

IND4

Suzanne Knowles

Search Director

CherryBekaertAdvisoryLLC

P: 484-465-1202

E: [e-mail]