Dispatch & Logistics Specialist — Customer-Centric Ops

ACV Auctions

Buffalo (NY)

On-site

USD 48,000 - 64,000

Full time

7 days ago

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Benefits offered by this job

Health plans

Disability & Life Insurance

Dental & Vision

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking a Transportation Specialist - Dispatch Operations to coordinate transport orders and resolve logistical issues within the Transportation team in Buffalo, NY. You will collaborate with carriers, customers, and internal departments to ensure seamless dispatch operations.

Ideal candidates have 1–2 years in dispatch/logistics, strong communication skills, and a customer-service mindset. Proficiency with Salesforce and MS Office/G Suite is a plus.

Qualifications

1–2 years of dispatch, logistics, or transportation experience.
High school diploma or GED.
Strong communication and organizational skills.
Proven customer service ability and sense of urgency.
Ability to read/write/speak English.

Responsibilities

Support Transportation operations and dispatch tasks.
Triage inquiries and provide timely resolutions.
Maintain records in Salesforce and load boards.
Collaborate with carriers, customers, and internal teams.
Identify opportunities to improve dispatch efficiency.
Monitor KPIs and assist in policy development.

Skills

English proficiency

Dispatch experience

Customer service

Communication

Teamwork

Problem solving

Organizational skills

Self-motivation

Education

High school diploma or GED

Tools

Salesforce

MS Office / G Suite

Job description

Ideal candidates have 1–2 years in dispatch/logistics, strong communication skills, and a customer-service mindset. Proficiency with Salesforce and MS Office/G Suite is a plus.

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