Dispatch & Logistics Coordinator

Maersk; Colton (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Dispatch Customer Service Representative – Home Delivery (3PL) to support daily home delivery operations. Onsite at the client's facility, you will serve as the main liaison between the client, drivers, and internal operations to monitor progress and provide timely status updates.

You will resolve delivery issues, manage exceptions, and maintain records while collaborating with field teams to meet service levels and drive customer satisfaction.

Qualifications

• Experience in dispatch, logistics, transportation, or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient with Microsoft Office and transportation or dispatch management systems.
• Strong organizational and problem-solving abilities.
• Ability to work collaboratively with clients, drivers, and operations teams.

Responsibilities

• Monitor daily home delivery routes and provide operational support to drivers and field teams.
• Communicate with drivers to resolve delivery issues, delays, and customer concerns.
• Respond promptly and professionally to client emails regarding delivery status, exceptions, and service updates.
• Coordinate with the client's team to ensure delivery expectations and service levels are met.
• Track deliveries and document route updates, delays, and completed stops.
• Escalate operational issues as needed and work with management to identify timely solutions.
• Maintain accurate records of customer communications, delivery exceptions, and operational reports.
• Build and maintain positive working relationships with the client and internal teams while delivering exceptional customer service.

Skills

Communication

Interpersonal skills

Multitasking

Fast-paced environment

Microsoft Office

Dispatch systems

Tools

Microsoft Office

Dispatch management systems

Job description

Maersk is seeking a Dispatch Customer Service Representative – Home Delivery (3PL) to support daily home delivery operations. Onsite at the client's facility, you will serve as the main liaison between the client, drivers, and internal operations to monitor progress and provide timely status updates.

You will resolve delivery issues, manage exceptions, and maintain records while collaborating with field teams to meet service levels and drive customer satisfaction.