Dispatch Leader — Own the Day in Fast-Paced Ops (ESOP)

D.P. Nicoli Inc.; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ESOP ownership

Medical + Dental + Vision

Annual bonus

401(k) with company match

Vacation 2 weeks

Sick days 5

Holidays 10

Disability & Life Insurance

Apparel program

Job summary

D.P. Nicoli Inc. is seeking a Dispatch Manager for our Seattle operation to lead drivers and yard staff, coordinate deliveries and pickups, and manage equipment and inventory.

You will work with customers and sales to ensure timely, accurate execution and adapt plans as priorities shift. This hands-on leadership role emphasizes safety, accountability, and excellent service. You'll own daily dispatch flow from first truck out to last equipment return, setting plans, guiding the team, and

Qualifications

• 3+ years of dispatch, operations, logistics, rental, distribution, or similar fast-paced environment.
• Strong leadership, decision-making, and customer-facing skills.
• Excellent communication in English and ability to coordinate multiple teams.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Lead, coach, and organize our drivers and yard employees, setting daily priorities and expectations.
• Own the daily dispatch schedule, coordinating deliveries, pickups, drivers, equipment, and customer needs.
• Keep the operation moving when schedules change, equipment issues arise, or customers need something quickly.
• Identify potential delays and problems early—and have a Plan B ready.
• Build a team culture focused on safety, urgency, accountability, and great customer service.
• Serve as a key point of contact for customers and our sales team.
• Take orders, provide quotes, answer questions, and coordinate changing jobsite needs.
• Communicate proactively so customers know what to expect and when to expect it.
• Solve problems quickly and professionally when the unexpected happens.
• Help deliver the level of service that keeps customers coming back to D.P. Nicoli.
• Maintain visibility and accountability for rental inventory.
• Coordinate equipment maintenance, testing, repairs, damage documentation, and cycle counts.
• Oversee truck and forklift maintenance to keep the fleet safe, reliable, and ready to work.
• Maintain a safe, clean, organized yard that meets OSHA standards.
• Ensure drivers and yard employees maintain required training and certifications.
• Stay current on applicable DOT requirements and incorporate changes into daily operations.
• Enter and manage orders in D.P. Nicoli’s proprietary ERP system.
• Oversee bills of lading, return documentation, invoicing, and bill-outs.
• Coordinate purchasing of yard supplies and replacement rental inventory.
• Maintain accurate operational records and paperwork.
• Brings experience in equipment rental, construction, distribution, transportation, or a related industry.

Skills

Leadership

Communication

Problem solving

Prioritization

Team motivation

Education

Bachelor's degree

Tools

ERP systems

Microsoft Excel

Microsoft Word

Job description

D.P. Nicoli Inc. is seeking a Dispatch Manager for our Seattle operation to lead drivers and yard staff, coordinate deliveries and pickups, and manage equipment and inventory.

You will work with customers and sales to ensure timely, accurate execution and adapt plans as priorities shift. This hands-on leadership role emphasizes safety, accountability, and excellent service. You'll own daily dispatch flow from first truck out to last equipment return, setting plans, guiding the team, and