Dispatch Leader: On-Time Deliveries & Team Coordination

SouthernCarlson, Inc.; Barberton, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid Time Off, Sick Time & Holidays

Employee Assistance Program (EAP)

Job summary

SouthernCarlson, Inc. is seeking a Dispatch Manager to oversee daily transportation and delivery operations at our Barberton, OH location. You will coordinate drivers, routes, deliveries, pickups, and documentation while ensuring high levels of customer service and DOT compliance.

If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.

Qualifications

• 1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred
• Proven ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment
• Strong understanding of delivery scheduling, routing, and transportation operations
• Proven ability to provide exceptional customer service while resolving delivery-related issues
• Professional, clear, and effective verbal and written communication skills
• Highly organized with the ability to manage multiple priorities and changing demands
• Understanding of DOT requirements and driver compliance preferred
• Comfortable working with transportation, dispatch, and computer-based systems
• Ability to maintain confidentiality and handle sensitive information
• Team-oriented and able to collaborate with drivers, warehouses, sales, vendors, and customers
• Ability to make quick, sound decisions and resolve unexpected challenges

Responsibilities

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet
• Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments
• Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements
• Verify shipping and delivery documentation for accuracy and alignment with customer requirements
• Monitor driver logs and vehicle information to maintain DOT compliance
• Communicate with customers regarding delivery schedules, inquiries, and service-related concerns
• Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations
• Organize and coordinate pickups from local vendors
• Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity
• Provide direction and support to drivers and ensure company transportation policies are followed
• Maintain a professional, safety-focused transportation operation

Skills

Dispatching

Leadership

Logistics

Customer Service

Communication

Attention to Detail

DOT Knowledge

Technology

Tools

Microsoft Office

Job description

SouthernCarlson, Inc. is seeking a Dispatch Manager to oversee daily transportation and delivery operations at our Barberton, OH location. You will coordinate drivers, routes, deliveries, pickups, and documentation while ensuring high levels of customer service and DOT compliance.

If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.