Dispatch Manager

SouthernCarlson, Inc.; Barberton, Northern (OH, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid Time Off, Sick Time & Holidays

Employee Assistance Program (EAP)

Job summary

SouthernCarlson, Inc. is seeking a Dispatch Manager to oversee daily transportation and delivery operations at our Barberton, OH location. You will coordinate drivers, routes, deliveries, pickups, and documentation while ensuring high levels of customer service and DOT compliance.

If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.

Qualifications

• 1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred
• Proven ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment
• Strong understanding of delivery scheduling, routing, and transportation operations
• Proven ability to provide exceptional customer service while resolving delivery-related issues
• Professional, clear, and effective verbal and written communication skills
• Highly organized with the ability to manage multiple priorities and changing demands
• Understanding of DOT requirements and driver compliance preferred
• Comfortable working with transportation, dispatch, and computer-based systems
• Ability to maintain confidentiality and handle sensitive information
• Team-oriented and able to collaborate with drivers, warehouses, sales, vendors, and customers
• Ability to make quick, sound decisions and resolve unexpected challenges

Responsibilities

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet
• Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments
• Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements
• Verify shipping and delivery documentation for accuracy and alignment with customer requirements
• Monitor driver logs and vehicle information to maintain DOT compliance
• Communicate with customers regarding delivery schedules, inquiries, and service-related concerns
• Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations
• Organize and coordinate pickups from local vendors
• Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity
• Provide direction and support to drivers and ensure company transportation policies are followed
• Maintain a professional, safety-focused transportation operation

Skills

Dispatching

Leadership

Logistics

Customer Service

Communication

Attention to Detail

DOT Knowledge

Technology

Tools

Microsoft Office

Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Dispatch Manager – Full Time

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

Provide Fanatical Service
We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency
In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly because every second matters.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve
We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results.

Job Description

We’re hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for our Barberton branch. This role is responsible for ensuring drivers, routes, deliveries, pickups, and documentation are managed efficiently while maintaining a high level of customer service and DOT compliance.

If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.

What You’ll Do

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet
• Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments
• Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements
• Verify shipping and delivery documentation to ensure accuracy and alignment with customer requirements
• Monitor driver logs and vehicle information to maintain DOT compliance
• Communicate with customers regarding delivery schedules, inquiries, and service-related concerns
• Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations
• Organize and coordinate pickups from local vendors
• Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity
• Provide direction and support to drivers and ensure company transportation policies and procedures are followed
• Maintain a professional, safety-focused, and customer-first transportation operation

What We’re Looking For

• Experience: 1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred
• Leadership: Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment
• Logistics: Strong understanding of delivery scheduling, routing, and transportation operations
• Customer Service: Proven ability to provide exceptional customer service while resolving delivery-related issues
• Communication: Professional, clear, and effective verbal and written communication skills
• Attention to Detail: Highly organized with the ability to manage multiple priorities and changing demands
• DOT Knowledge: Understanding of DOT requirements and driver compliance preferred
• Technology: Comfortable working with transportation, dispatch, Microsoft Office, and other computer-based systems
• Confidentiality: Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information
• Teamwork: Comfortable working closely with drivers, warehouse teams, sales, vendors, and customers
• Problem Solving: Ability to make quick, sound decisions and find solutions when unexpected delivery challenges arise

Why You’ll Love Working With Us

Consistent Hours – Monday–Friday daytime schedule with weekends off

Positive Culture – Team-first environment built on respect and trust

Career Growth – Opportunities to grow within a nationwide organization

Competitive Benefits:

• 401(k) with Employer Match
• Paid Time Off, Sick Time & Holidays
• Employee Assistance Program (EAP)

Respect – We treat everyone with kindness and fairness

Integrity – We do what’s right, always

Teamwork – We support each other and win together

Family Feel – A nationwide company with a local touch

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.