Dispatch Lead: Route Optimization & Customer Coordination

Triple A Pro Services; Franklin (OH); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Free uniforms

Training & development

Job summary

Triple A Pro Services is seeking a focused Dispatch Coordinator to organize technician routes, manage communications between customers and field teams, and use Service Titan to track jobs on-site in the Dayton area.

The role requires 2+ years in dispatch or logistics, proficiency with dispatch software, and a strong sense of urgency. We offer growth opportunities and a supportive team culture.

Qualifications

• 2+ years of dispatch or logistics coordination experience.
• Proficient in dispatch management software; quick learner of new systems.
• High School Diploma or equivalent; logistics or communications cert a plus.
• Strong written and verbal communication; ability to coordinate with teams and customers.
• Strong sense of urgency; quick response to scheduling needs.

Responsibilities

• Optimize Routes: Coordinate efficient technician routes for streamlined service delivery.
• Lead Dispatch Operations: Act as the central link between customers and technicians, keeping communication clear and organized.
• Track and Update in Service Titan: Use Service Titan to monitor job status and keep the dispatch board current.
• Proactive Problem Solver: Anticipate and resolve issues to ensure seamless operations and smooth service.
• Insightful Contributor: Bring valuable ideas to team meetings to support growth and service improvements.

Skills

Dispatch experience

Communication skills

Education

High School Diploma or Equivalent

Tools

Dispatch software

Job description

Triple A Pro Services is seeking a focused Dispatch Coordinator to organize technician routes, manage communications between customers and field teams, and use Service Titan to track jobs on-site in the Dayton area.

The role requires 2+ years in dispatch or logistics, proficiency with dispatch software, and a strong sense of urgency. We offer growth opportunities and a supportive team culture.