DISPATCHER (AM)

Jw Logistics Operations Llc; Rogers (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

Jw Logistics Operations Llc is seeking a dispatch specialist to execute the dispatch process supporting Operations, delivering excellent customer service to drivers and customers, and optimizing routes for cost efficiency.

The role requires 2+ years in transportation/dispatch, warehouse or driving experience, and strong proficiency with Microsoft Office. Expect early morning shifts with potential 2nd/3rd shifts in a fast-paced environment, and light lifting.

Qualifications

• 2+ years’ transportation and third-party dispatch experience.
• 1-2 years’ warehouse experience or truck driving experience.
• 2 years’ dispatching experience.

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective.
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Skills

Microsoft Office

Customer service

Multi-tasking

Communication

Team coordination

Job description

Position Overview: Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.Hours: Position requires an early morning start; work hours may vary based on business and operational needs.Responsibilities:Provides excellent customer service to both internal and external customers.Responsible for carrier sourcing and development.Regularly and accurately dispatches customer-controlled freight.Responsible for verifying carriers are approved and meet all internal/external requirements.Optimize routing to be cost effectiveActs as liaison for solving driver and carrier issues.Responsible for maintaining carrier and customer base.Performs other incidental and related duties as required.Experience Requirements:2+ years’ transportation and third-party dispatch experience.1-2 years’ warehouse experience or truck driving experience.2 years’ dispatching experienceEssential Skills/ExperienceStrong experience with Microsoft OfficeCommunication with team to demonstrate & set expectations. Be supportive with the team and operationsProfessional attitude & work ethic with direct reportsProven ability to prioritize and multi-taskStrong work ethicHandling customers & their needs with care in timely and professional mannerGood time management skillsFlexible fast paced worker willing to work in a changing environment.Working Conditions:Fast-paced environment.May be required to work either 2nd or 3rd shifts.Requires normal vision (corrected) both close and distant.Requires normal hearing levels (corrected).Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.Uses office equipment and machinery effectively.Requires normal finger dexterity for keyboarding.Works effectively with frequent interruptions.Lifting requirements of 50 lbs. occasionally.Minimal travel <10%.