Dispatch & Customer Service Specialist (Tech Scheduling)

1-800-plumber-careers; Fair Lawn (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Holidays

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

1-800-plumber-careers is seeking a motivated office associate in Fair Lawn, NJ. The role focuses on answering calls, dispatching to technicians, basic accounting, and other clerical tasks to ensure a seamless customer experience.

Ideal candidates will greet visitors, maintain professional communication, and handle day-to-day office responsibilities with reliability and a customer-first attitude. Salary is based on experience, with room for advancement in a growing company.

Qualifications

• Greet visitors to the building.
• Answer inbound calls and manage customer interactions.
• Dispatch calls to technicians and coordinate scheduling.
• Perform clerical and mail processes.
• Handle basic accounting functions as needed.

Responsibilities

• Greet visitors to the building and make a positive first impression.
• Take inbound calls, provide accurate information and route appropriately.
• Schedule technicians and coordinate dispatch to ensure timely service.
• Process invoices and basic accounting tasks as part of office duties.
• Support owners/manager with miscellaneous office duties.

Skills

Customer service

Communication skills

Phone etiquette

Basic computer skills

Scheduling

Job description

1-800-plumber-careers is seeking a motivated office associate in Fair Lawn, NJ. The role focuses on answering calls, dispatching to technicians, basic accounting, and other clerical tasks to ensure a seamless customer experience.

Ideal candidates will greet visitors, maintain professional communication, and handle day-to-day office responsibilities with reliability and a customer-first attitude. Salary is based on experience, with room for advancement in a growing company.