Dispatcher & Customer Experience Specialist

1-800-Plumber +Air of DuPage County; Naperville (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

1-800-Plumber +Air of DuPage County is seeking a motivated office assistant to handle calls, scheduling, and clerical tasks in our Naperville location. You will greet visitors, process invoices, and support technicians with dispatching. This role focuses on delivering a high-quality customer experience.

We value strong communication, reliability, and basic accounting skills to keep daily operations smooth. You may handle mail processes and end-of-day tasks, with a valid driver's license and

Qualifications

• Greet visitors to the building with a courteous demeanor.
• Answer inbound calls and dispatch to technicians.
• Perform clerical and mail processes with accuracy.
• Handle basic accounting tasks and invoicing.
• Maintain strong communication to ensure customer satisfaction.

Responsibilities

• Take inbound calls and be the first impression for customers.
• Dispatch calls to technicians as needed.
• Process invoices and manage related clerical tasks.
• Ensure calls are answered by the 3rd ring using approved greeting.
• Support owners/managers with additional duties as directed.

Skills

Courteous demeanor

Communication skills

Basic computer skills

Phone etiquette

Job description

1-800-Plumber +Air of DuPage County is seeking a motivated office assistant to handle calls, scheduling, and clerical tasks in our Naperville location. You will greet visitors, process invoices, and support technicians with dispatching. This role focuses on delivering a high-quality customer experience.

We value strong communication, reliability, and basic accounting skills to keep daily operations smooth. You may handle mail processes and end-of-day tasks, with a valid driver's license and