Dispatch & Customer Service Specialist

Boschgroup; United States; Sur place; USD 35 000 - 60 000; Plein temps

Résumé du poste

Bosch is seeking a strong, service-oriented professional to develop and maintain excellent relationships with internal and external customers while supporting warehouse operations. The role requires flexibility in a fast-paced environment and strong communication via phone and email.

You will participate in order creation, basic material planning, and transportation scheduling, collaborating with teams to resolve variances and ensure 100% customer satisfaction.

Qualifications

• High School Diploma or related discipline preferred.
• 3–5 years of experience in a warehouse environment.

Responsabilités

• Professional etiquette in face-to-face, telephone and email communication.
• Support launch of customer delivery creation at warehouse.
• Communicate with internal and external customers.
• Respond to customer inquiries by phone and email promptly and update when deviations occur.
• Create daily customer order picks.
• Entry-level material planning.
• Work to resolve variances by tracing to the source.
• Schedule transportation for daily and expedited services using customer and freight sites.
• Perform office duties: filing, faxing, scanning.
• Maintain records retention procedures per Central Directives.
• Understand escalation processes and reasons.
• Apply 5 Why's or 8D problem-solving formats.
• Be a team player and back up others as needed.
• Handle other duties as assigned.

Connaissances

Professional communication

Logistics coordination

Customer communication

Phone and email support

Order processing

Material planning

Problem solving

Transportation scheduling

Office tasks

Records retention

Escalation process

5 Why / 8D problem solving

Team player

Other duties as assigned

Formation

High School Diploma or related discipline preferred

Outils

MS Office

SAP ERP

Description du poste

Bosch is seeking a strong, service-oriented professional to develop and maintain excellent relationships with internal and external customers while supporting warehouse operations. The role requires flexibility in a fast-paced environment and strong communication via phone and email.

You will participate in order creation, basic material planning, and transportation scheduling, collaborating with teams to resolve variances and ensure 100% customer satisfaction.