Dispatch & Customer Care Specialist

Bosch Group; Summerville (SC); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Bosch Group in Summerville, SC seeks a Customer Service Representative (CSR)/Dispatch to manage customer communications, order creation, and warehouse coordination. The role requires coordinating with internal and external customers, maintaining timely updates, and handling inquiries with professional telephone etiquette.

Ideal candidates have experience in a warehouse environment, strong MS Office/SAP ERP skills, and proven ability to resolve issues efficiently.

Qualifications

• High school diploma preferred.
• 3–5 years warehouse experience required.
• Strong verbal and written communication skills.
• Excellent computer skills; familiarity with MS Office and SAP ERP.
• Ability to handle stressful situations professionally.
• Team-centric mindset to meet sales goals and customer satisfaction.

Responsabilités

• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Support launch of customer delivery creation at warehouse
• Communication with both internal and external customers
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Daily customer order pick creation
• Entry level material planning
• Drive to seek resolution to variances by going to the source
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Office duties: filing, faxing, scanning
• Maintain and abide by records retention procedures per Central Directives
• Knowledge of what an escalation processes is and reasons
• Ability to problem solve utilizing the 5 Why's or 8D formats
• A team player that can effectively back up others as needed
• Other duties as assigned
• High School Diploma or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Connaissances

Customer service

Telephone etiquette

Written communication

Verbal communication

MS Office

SAP ERP

Formation

High School Diploma or related discipline

Outils

MS Office

SAP ERP

Description du poste

Bosch Group in Summerville, SC seeks a Customer Service Representative (CSR)/Dispatch to manage customer communications, order creation, and warehouse coordination. The role requires coordinating with internal and external customers, maintaining timely updates, and handling inquiries with professional telephone etiquette.

Ideal candidates have experience in a warehouse environment, strong MS Office/SAP ERP skills, and proven ability to resolve issues efficiently.