Dispatch & Customer Care Specialist

Bosch USA; Summerville (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Premium health coverage

401(k) with generous matching

Resources for financial planning and目标

Job summary

Bosch USA in Summerville, SC is seeking a strong customer service oriented warehouse professional to develop and maintain excellent relationships with internal and external customers. The role requires flexibility to work within a team or independently in a fast-paced environment.

You will handle order processing, coordination of deliveries from the warehouse, and problem solve variances with a focus on 100% customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Team oriented with a willingness to support others.

Responsibilities

• Provide professional etiquette in face-to-face, phone, and email communications.
• Assist with customer delivery creation at the warehouse.
• Coordinate with internal and external customers to resolve inquiries.
• Respond promptly to customer inquiries via phone and email.
• Assist with daily order pick creation and basic material planning.
• Schedule transportation for daily and expedited services.
• Maintain accurate records and follow retention procedures.

Skills

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

SAP ERP

Job description

Bosch USA in Summerville, SC is seeking a strong customer service oriented warehouse professional to develop and maintain excellent relationships with internal and external customers. The role requires flexibility to work within a team or independently in a fast-paced environment.

You will handle order processing, coordination of deliveries from the warehouse, and problem solve variances with a focus on 100% customer satisfaction.