Customer Service Representative (CSR)/Dispatch

Bosch Group; Summerville (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bosch Group in Summerville, SC seeks a Customer Service Representative (CSR)/Dispatch to manage customer communications, order creation, and warehouse coordination. The role requires coordinating with internal and external customers, maintaining timely updates, and handling inquiries with professional telephone etiquette.

Ideal candidates have experience in a warehouse environment, strong MS Office/SAP ERP skills, and proven ability to resolve issues efficiently.

Qualifications

• High school diploma preferred.
• 3–5 years warehouse experience required.
• Strong verbal and written communication skills.
• Excellent computer skills; familiarity with MS Office and SAP ERP.
• Ability to handle stressful situations professionally.
• Team-centric mindset to meet sales goals and customer satisfaction.

Responsibilities

• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Support launch of customer delivery creation at warehouse
• Communication with both internal and external customers
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Daily customer order pick creation
• Entry level material planning
• Drive to seek resolution to variances by going to the source
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Office duties: filing, faxing, scanning
• Maintain and abide by records retention procedures per Central Directives
• Knowledge of what an escalation processes is and reasons
• Ability to problem solve utilizing the 5 Why's or 8D formats
• A team player that can effectively back up others as needed
• Other duties as assigned
• High School Diploma or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Skills

Customer service

Telephone etiquette

Written communication

Verbal communication

MS Office

SAP ERP

Education

High School Diploma or related discipline

Tools

MS Office

SAP ERP

Job description

Customer Service Representative (CSR)/Dispatch

Full-time

Why Bosch?
Our strategic objective is to create connected solutions, improving the quality of life worldwide.
What’s important to us?

• Make Your Mark: Give your job a meaning, with solutions “Invented for Life”


• Shape Tomorrow’s World:The future offers many opportunities. Be the first to take advantage of them.


• Find Your Place:You know how you can work best. We offer the conditions you need.


• Balance Your Life:Make your job match your lifestyle. We provide you with individual support.


• Walk The Talk:Where you are – our team spirit is with you.


• Discover New Directions:You way might change – we will stay by your side.


• Be Yourself:Your diversity makes us special. Enrich us with your own unique personality.


• Pay It Forward:We love our business and our environment. Let’s save them both for future generations.

Welcome to a place where your ideas lead to something big.
Welcome to Bosch.

• Professional etiquette dealing both in face-to-face communication as well as via telephone and email


• Support launch of customer delivery creation at warehouse


• Communication with both internal and external customers


• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur


• Daily customer order pick creation


• Entry level material planning


• Drive to seek resolution to variances by going to the source


• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites


• Office duties: filing, faxing, scanning


• Maintain and abide by records retention procedures per Central Directives


• Knowledge of what an escalation processes is and reasons


• Ability to problem solve utilizing the 5 Why's or 8D formats


• A team player that can effectively back up others as needed


• Other duties as assigned

• High School Diploma or related discipline preferred


• 3 - 5 years of experience in a warehouse environment required


• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages


• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner


• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

All your information will be kept confidential according to EEO guidelines.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA

By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)


• AWIM (A World In Motion)