Dispatch & Customer Service Specialist

Thousand Oaks Plumbing; Thousand Oaks (CA); On-site; USD 51,577,000 - 71,194,000; Full time

Job summary

Thousand Oaks Plumbing is seeking a friendly, professional call center/customer service representative to handle incoming calls and dispatch coordination in Thousand Oaks, CA. You will schedule appointments, confirm visits, and upsell maintenance contracts while preserving strong customer relationships.

The role requires 1–2 years in a call center, excellent phone etiquette, and the ability to manage multiple tasks in a fast-paced environment; bilingual ability is a plus and proficiency with

Qualifications

• 1–2 years in a call center with customer service and dispatch experience.
• Must be able to speak on the phone during the entire work shift.
• Strong customer service attitude and interpersonal skills.

Responsibilities

• Answer inbound calls from customers related to service, billing, and other departments promptly.
• Make warm outbound calls to schedule, confirm, and survey appointments.
• Manage customer concerns to maintain a positive relationship.
• Follow call scripts and productivity standards while delivering high-quality calls.
• Utilize Service Titan to add/update customer information and support dispatch.
• Dispatch technicians based on needs and coordinate with departments.

Skills

Customer service

Phone etiquette

Multitasking

Teamwork

Bilingual

Tools

Microsoft Office

Dispatch software

Service Titan

Job description

Thousand Oaks Plumbing is seeking a friendly, professional call center/customer service representative to handle incoming calls and dispatch coordination in Thousand Oaks, CA. You will schedule appointments, confirm visits, and upsell maintenance contracts while preserving strong customer relationships.

The role requires 1–2 years in a call center, excellent phone etiquette, and the ability to manage multiple tasks in a fast-paced environment; bilingual ability is a plus and proficiency with