Dispatch & Customer Service Representative, Ready Mix - Tampa

Maschmeyer Concrete Company; New Jersey; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

401k with company match

Paid Holidays

Paid Time Off

Job summary

Maschmeyer Concrete is seeking a Customer Service Representative (Dispatch) to join our team in Florida. You will answer calls, schedule concrete deliveries, process payments, and coordinate with Delivery Professionals to ensure timely service. The ideal candidate has a high school diploma, strong communication skills, basic computer skills, and a willingness to learn.

Bilingual Spanish is a plus; schedule includes Monday through Saturday. Prior experience is preferred but not required.

Qualifications

• High School diploma or equivalent.
• Knowledge of ready-mix concrete and concrete block; preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills; including Microsoft Office.
• Willingness to learn.
• Availability: Monday - Saturday.
• Bilingual (Spanish); preferred.

Responsibilities

• Assist customers in placing orders.
• Efficiently respond to customers' calls and emails.
• Suggest products to meet customers' needs.
• Process customers' payments.
• Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur, liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction.

Skills

Customer service

Communication

Computer skills

Bilingual (Spanish)

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Maschmeyer Concrete is currently seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida! The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries of concrete to satisfy customers' needs, process customers' payments, and maintain adequate communication with Delivery Professionals. Prior experience in the concrete and/or construction industry is preferred, but not required.

Dispatch / Customer Service Required Skills and Abilities

• High School diploma or equivalent
• Knowledge of ready-mix concrete and concrete block; preferred
• Excellent customer service and communication skills
• Intermediate computer skills; including Microsoft Office
• Willingness to learn
• Availability: Monday - Saturday
• Bilingual (Spanish); preferred

Dispatch / Customer Service Tasks and Responsibilities

• Assist customers in placing orders
• Efficiently respond to customers' calls and emails
• Suggest products to meet customers' needs
• Process customers' payments
• Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur, Liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction

Benefits Include

• Competitive hourly rate of pay based on ability & experience
• Medical, Dental, & Vision Insurance; Company-Paid Basic Life Insurance & Long-Term Disability Insurance
• 8 Paid Holidays a Year & Weekly Accrued Paid Time Off (PTO)
• 401k with company match and full vestiture upon eligibility

About Maschmeyer Concrete

American-Owned and Operated since 1948, Maschmeyer Concrete has become one of the leading privately-held, family-owned ready-mix concrete and building materials suppliers. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a family environment where a superior work atmosphere is a way of life, then you have found the right team!

Maschmeyer Concrete is an Equal Opportunity Employer and a Drug-Free Workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Maschmeyer Concrete participates in E-Verify to confirm the employment eligibility of newly hired Team Members.

Applicants who require a reasonable accommodation to complete the application process may contact Team Member Services at [e-mail].

Celebrating over 30 years in Florida, Maschmeyer Concrete has become one of the leading privately-held, family-owned ready-mix concrete and building materials suppliers in the state of Florida. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a family environment where a superior work atmosphere is a way of life, then you have found the right team!