Customer Service Rep

ManpowerGroup; Washington; On-site; USD 21,000 - 30,000; Full time

Job summary

ManpowerGroup is seeking a Customer Service Representative in Fife, WA, with a Tuesday–Saturday shift from 6:30 AM to 3:00 PM. The role involves assisting customers, business partners, and drivers to ensure smooth operations and exceptional service.

You will handle inquiries, resolve issues, and maintain accurate records to support efficient logistics. The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced

Qualifications

• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving skills with a customer-focused mindset

Responsibilities

• Assist customers and business partners via phone and email
• Respond to customer inquiries and complaints professionally and efficiently
• Diagnose, assess, and resolve service-related issues
• Monitor delivery routes and track shipment progress
• Scan haul-away pods and verify required documentation
• Process delivery order changes, updates, and cancellations
• Maintain accurate records and provide timely communication to customers and internal teams

Skills

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative

Schedule: Tuesday - Saturday, 6:30 AM - 3:00 PM

Pay: $18.50

Location: Fife, WA

Are you passionate about providing exceptional customer service and solving problems in a fast-paced environment? We are seeking a Customer Service Representative to join our team. In this role, you will work closely with customers, business partners, and drivers to ensure seamless operations and deliver outstanding service every day.

Key Responsibilities

• Assist customers and business partners via phone and email
• Respond to customer inquiries and complaints professionally and efficiently
• Diagnose, assess, and resolve service-related issues
• Monitor delivery routes and track shipment progress
• Scan haul-away pods and verify required documentation
• Process delivery order changes, updates, and cancellations
• Maintain accurate records and provide timely communication to customers and internal teams

Qualifications

Required:

• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving skills with a customer-focused mindset

Preferred:

• High school diploma or GED
• At least 1 year of customer service experience, preferably in a call center, logistics, transportation, or distribution environment
• Experience handling customer concerns and resolving issues effectively
• Ability to perform well under pressure while maintaining a positive attitude

What We're Looking For

The ideal candidate is:

• Detail-oriented and highly organized
• Comfortable working in a fast-paced setting
• Skilled at balancing multiple priorities
• Committed to delivering exceptional customer experiences
• Eager to learn and grow within a dynamic organization

Why Join Us?

You'll be part of a passionate team dedicated to innovation, operational excellence, and customer satisfaction. We offer opportunities for career growth and development, regardless of your background or experience level. If you're motivated, dependable, and ready to build a rewarding career, we'd love to hear from you.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.