Office Clerk - Kennesaw

The Home Depot; Kennesaw (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Temco Logistics in Georgia is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.

Qualifications

• Candidates should have strong listening and communication skills.
• Experience in customer service or call center environments is preferred.
• Proficiency with MS Office suite and data entry capabilities are expected.

Responsibilities

• Serve as the first point of contact for customers and address inquiries.
• Resolve customer issues to ensure satisfaction and retention.
• Monitor and coordinate with drivers on routes and deliveries.
• Prepare and process paperwork for daily routes and deliveries.
• Communicate effectively with dispatch, drivers, and vendors.

Skills

Active listening

Empathy

Communication

Data entry

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Job description

24727

Temco Logistics – Where we have PRIDE in everything we do!

Passion Respect Integrity Dedication Energy

Temco Logistics is seeking a proactive, reliable, detail-oriented, and positive attitude CSR with dispatching/routing experience to join our dynamic team! In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.

Key Responsibilities

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with the ability to plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Ability to professionally communicate with internal staff, external customers, and vendors.

Qualifications

• High School Diploma or equivalent
• Able to pass prescreen requirements for employment.
• Must be proficient in MS Word, MS Excel and Outlook.
• Must be organized and able to prioritize multiple tasks in a busy office setting.
• Bilingual (preferred, but not required)
• 1-3 years of experience in a call center environment
• Proficient in relevant computer applications
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills
• Empathetic & Patient
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

Apply End Date: 2026-10-31