Dispatch & CSR Clerk - Route & Scheduling Pro

Home Depot; Jackson (MS); On-site; USD 23,000 - 32,000; Full time

Job summary

Temco Logistics is seeking a proactive, reliable CSR with dispatching/routing experience to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences in our final-mile delivery services. The role requires coordinating delivery teams, mapping routes, and communicating professionally

Qualifications

• High School Diploma or equivalent.
• Pass prescreen requirements for employment.
• Proficient in MS Word, MS Excel and Outlook.
• Must be organized and able to prioritize multiple tasks in a busy office setting.
• 1-3 years of experience in a call center environment.
• Proficient in relevant computer applications.

Responsibilities

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with the ability to plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Ability to professionally communicate with internal staff, external customers, and vendors.

Skills

Call center experience

Data entry

Typing skills

MS Word

MS Excel

Outlook

Active listening

Phone support

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics is seeking a proactive, reliable CSR with dispatching/routing experience to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences in our final-mile delivery services. The role requires coordinating delivery teams, mapping routes, and communicating professionally