Office Clerk - Jackson

Home Depot; Jackson (MS); On-site; USD 23,000 - 32,000; Full time

Job summary

Temco Logistics is seeking a proactive, reliable CSR with dispatching/routing experience to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences in our final-mile delivery services. The role requires coordinating delivery teams, mapping routes, and communicating professionally

Qualifications

• High School Diploma or equivalent.
• Pass prescreen requirements for employment.
• Proficient in MS Word, MS Excel and Outlook.
• Must be organized and able to prioritize multiple tasks in a busy office setting.
• 1-3 years of experience in a call center environment.
• Proficient in relevant computer applications.

Responsibilities

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with the ability to plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Ability to professionally communicate with internal staff, external customers, and vendors.

Skills

Call center experience

Data entry

Typing skills

MS Word

MS Excel

Outlook

Active listening

Phone support

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics – Where we have PRIDE in everything we do!

Passion Respect Integrity Dedication Energy

Temco Logistics is seeking a proactive, reliable, detail-oriented, and positive attitude CSR with dispatching/routing experience to join our dynamic team! In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.

Key Responsibilities

• Assist with open driving routes daily.

• Monitoring drivers and their routes.

• Complete paperwork daily.

• Answering incoming calls and responding to customer concerns.

• Schedule and confirm delivery teams daily.

• Ability to map locations and give directions effectively.

• Prepare paperwork for the following day’s routes.

• Read route sheets thoroughly with the ability to plan trips to save time and fuel.

• Communicate with dispatch and contact customers when needed.

• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.

• Ability to professionally communicate with internal staff, external customers, and vendors.

Qualifications:

• High School Diploma or equivalent

• Able to pass prescreen requirements for employment.

• Must be proficient in MS Word, MS Excel and Outlook.

• Must be organized and able to prioritize multiple tasks in a busy office setting.

• Bilingual (preferred, but not required)

• 1-3 years of experience in a call center environment

• Proficient in relevant computer applications

• Data entry and typing skills.

• Superior listening, verbal, and written communication skills

• Empathetic & Patient

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply End Date: 2026-11-30

• $20.00 - $20.00