Office Clerk - Jackson

Temco Logistics LLC; Jackson (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Temco Logistics is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced office. Proficiency in MS Word, MS Excel, and Outlook is required; bilingual applicants are preferred.

Qualifications

• High School Diploma or equivalent.
• Able to pass prescreen requirements.
• Proficient in MS Word, MS Excel and Outlook.
• Organized and able to prioritize multiple tasks.
• Bilingual preferred, but not required.
• 1–3 years of call center experience.
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills.

Responsibilities

• Assist with open driving routes daily.
• Monitor drivers and their routes.
• Complete paperwork daily.
• Answer incoming calls and respond to customer concerns.
• Schedule and confirm delivery teams daily.
• Map locations and provide directions.
• Prepare paperwork for next day’s routes.
• Read route sheets and plan trips to save time and fuel.
• Communicate with dispatch and customers as needed.
• Coordinate with drivers/teams on routing and timing.

Skills

Call center experience

Dispatching coordination

Data entry

MS Word, Excel, Outlook

Customer service orientation

Communication skills

Multitasking

Empathy

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics – Where we have PRIDE in everything we do!Passion Respect Integrity Dedication EnergyTemco Logistics is seeking a proactive, reliable, detail-oriented, and positive attitude CSR with dispatching/routing experience to join our dynamic team! In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.Key ResponsibilitiesAssist with open driving routes daily.Monitoring drivers and their routes.Complete paperwork daily.Answering incoming calls and responding to customer concerns.Schedule and confirm delivery teams daily.Ability to map locations and give directions effectively.Prepare paperwork for the following day’s routes.Read route sheets thoroughly with the ability to plan trips to save time and fuel.Communicate with dispatch and contact customers when needed.Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.Ability to professionally communicate with internal staff, external customers, and vendors.Qualifications:High School Diploma or equivalentAble to pass prescreen requirements for employment.Must be proficient in MS Word, MS Excel and Outlook.Must be organized and able to prioritize multiple tasks in a busy office setting.Bilingual (preferred, but not required)1-3 years of experience in a call center environmentProficient in relevant computer applicationsData entry and typing skills.Superior listening, verbal, and written communication skillsEmpathetic & PatientProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters.Apply now and become part of a team that’s redefining final mile delivery.Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits 2025 Temco Logistics Product Authority, LLC. All rights reserved.