Towing Dispatch Coordinator

Henry's Wrecker Service; Falls Church (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Henry's Wrecker Service is seeking a dependable Dispatcher to join our operations team. This role coordinates tow truck operators and equipment to deliver timely service in a fast-paced environment, requiring clear communication and calm under pressure.

You will prioritize calls, monitor driver status, and provide accurate ETAs to customers while maintaining thorough dispatch records. A high school diploma is required; experience with dispatch software and GPS mapping is a plus.

Qualifications

• High school diploma or equivalent required.
• Dispatch, call center, or logistics experience preferred.
• Experience with dispatch software or GPS mapping is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatch operators and equipment for service calls.
• Monitor driver and equipment status.
• Prioritize requests and assign resources.
• Provide accurate ETAs and updates to customers.
• Coordinate with drivers, call takers, and managers.
• Maintain dispatch records and update software.
• Ensure all call information is complete before closing tickets.
• Communicate issues to management.
• Deliver exceptional customer service amid high call volumes.
• Ensure smooth shift turnovers with updates.

Skills

Communication

Multitasking

Decision making

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

GPS mapping

Fleet management systems

Job description

Henry's Wrecker Service is seeking a dependable Dispatcher to join our operations team. This role coordinates tow truck operators and equipment to deliver timely service in a fast-paced environment, requiring clear communication and calm under pressure.

You will prioritize calls, monitor driver status, and provide accurate ETAs to customers while maintaining thorough dispatch records. A high school diploma is required; experience with dispatch software and GPS mapping is a plus.