Dispatch Coordinator - Tech Routing & Customer Support

Optimum Communications Inc.; Greenville (NC); On-site; USD 38,000 - 62,000; Full time

Job summary

Optimum Communications Inc. is seeking a Dispatcher Representative in the Greenville, NC area. Under supervision, you will monitor scheduled installations and service calls, coordinating with technicians to ensure timely starts and completions.

You will contact customers, manage appointments, and help resolve service issues, while supporting billing reconciliations and sales opportunities. A strong multi-tasking capability and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Dispatcher or equivalent experience required.
• Proficiency in using a Windows-based computer.
• Ability to read, write and communicate orally.
• Ability to use computer, calculator and reference materials.
• Ability to use a keyboard, fax and other standard office machines.
• Ability to sit and/or stand for extended periods of time.
• Ability to lift up to 15 pounds.
• Ability to prioritize and organize effectively.
• Ability to multi-task.
• Ability to work independently and with others.

Responsibilities

• Monitor technician schedules and route activations/deactivations.
• Prioritize and dispatch customer service requests to technicians.
• Contact customers to confirm appointments and reschedule missed ones.
• Reconcile work orders with billing systems and customer accounts.
• Provide post-appointment customer satisfaction calls as required.

Skills

Dispatcher experience

Windows proficiency

Multitasking

Communication skills

Teamwork

Education

High school diploma

Job description

Optimum Communications Inc. is seeking a Dispatcher Representative in the Greenville, NC area. Under supervision, you will monitor scheduled installations and service calls, coordinating with technicians to ensure timely starts and completions.

You will contact customers, manage appointments, and help resolve service issues, while supporting billing reconciliations and sales opportunities. A strong multi-tasking capability and teamwork are essential.