Dispatch Coordinator - Tech Routing & Customer Care

Optimum; Hauppauge (NY); On-site; USD 39,000 - 65,000; Full time

Job summary

Optimum in Hauppauge, NY is seeking a Dispatch Representative to monitor installations and service calls from a central communications center. You will oversee technician schedules, route activations, and ensure timely completion of jobs while maintaining customer contact.

The role requires a high school diploma, dispatcher experience, and proficiency with Windows-based systems. Strong multitasking and communication skills are essential as you coordinate between customers and technicians to

Qualifications

• Dispatcher experience required.
• Proficient with Windows-based computers.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize.
• Ability to work independently and with others.

Responsibilities

• Monitor technician work times and report exceptions.
• Schedule and dispatch jobs to technicians to meet commitments.
• Confirm start times and ensure on-time starts for first jobs.
• Communicate with customers to confirm appointments and reschedule when needed.
• Reconcile work orders and billing information.

Skills

Dispatcher experience

Windows-based computer proficiency

Oral and written communication

Multi-tasking

Prioritize and organize effectively

Ability to work independently and with

Education

High school diploma or equivalent

Tools

TOA tool

Billing system

Job description

Optimum in Hauppauge, NY is seeking a Dispatch Representative to monitor installations and service calls from a central communications center. You will oversee technician schedules, route activations, and ensure timely completion of jobs while maintaining customer contact.

The role requires a high school diploma, dispatcher experience, and proficiency with Windows-based systems. Strong multitasking and communication skills are essential as you coordinate between customers and technicians to