Dispatch Coordinator: Schedule, Route, and Customer Support

Optimum; Greenville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Optimum in Greenville, NC is seeking a Dispatcher Representative to monitor schedules, coordinate technician routes, and ensure timely service calls. You will manage multiple information streams in a busy operations center and act as a liaison between customers and field technicians.

The ideal candidate has a high school diploma, dispatcher experience, strong computer and keyboarding skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Dispatcher experience required or equivalent
• Proficiency with Windows-based systems and basic office tools
• Strong reading, writing and oral communication skills

Responsibilities

• Monitor technician work times and report exceptions
• Coordinate routes and dispatch pending service requests
• Contact customers to confirm appointments and requirements
• Reconcile work orders with billing and ensure accuracy
• Provide customer support to resolve service issues

Skills

Dispatcher experience

Windows proficiency

Multi-tasking

Communication skills

Prioritization

Education

High school diploma or equivalent

Job description

Optimum in Greenville, NC is seeking a Dispatcher Representative to monitor schedules, coordinate technician routes, and ensure timely service calls. You will manage multiple information streams in a busy operations center and act as a liaison between customers and field technicians.

The ideal candidate has a high school diploma, dispatcher experience, strong computer and keyboarding skills, and the ability to multi-task in a fast-paced environment.