Dispatch Coordinator (Monday - Friday)

Ruan Transportation Management Systems; East Hartford (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to work on-site in East Hartford, CT. The role involves coordinating the timely movement of customer product, assigning workload to drivers, and ensuring data is accurately captured in dispatch systems in near real time.

Responsibilities include directing driver work, monitoring service and scheduling issues, and maintaining clear communication with customers.

Qualifications

• DOT regulations knowledge is required.
• Ability to coordinate workloads and monitor driver performance.
• Strong communication with customers and internal teams.

Responsibilities

• Responsible for timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work; notify drivers of assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain professional communication with customer contacts.
• Monitor drivers' hours of service to prevent DOT violations.
• Update driver and dispatch information in real time in dispatch systems.
• Promote safety in all areas of dispatch.

Job description

This full-time Dispatch Coordinator will work on-site in East Hartford, CT
Schedule: Monday - Friday
Hours: Day Shift & Evening Shift Positions Available
Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalte service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.