Dispatch Coordinator: Field Tech Scheduling

Optimum; Greenville (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Optimum, a leader in connectivity, is seeking a Dispatch Representative in Greenville, NC. Under supervision, you will monitor installations and service calls, coordinate routes, and serve as the liaison between customers and technicians.

The role requires a high school diploma or equivalent and dispatcher experience, with proficiency in Windows. You will multi-task, prioritize, and ensure on-time delivery while promoting customer service excellence.

Qualifications

• High school diploma or equivalent.
• Dispatcher experience required.
• Proficiency with a Windows-based computer.
• Ability to read, write and communicate orally.
• Ability to multi-task and prioritize work.

Responsibilities

• Monitor technician work times and report exceptions.
• Dispatch and prioritize service calls to technicians.
• Coordinate routes and monitor start times and schedules.
• Contact customers to confirm appointments and reschedule as needed.
• Reconcile work orders and billing information where applicable.

Skills

Dispatcher experience

Multi-tasking

Oral & written communication

Independent worker

Keyboarding / data entry

Education

High school diploma or equivalent

Tools

Windows-based computer

Job description

Optimum, a leader in connectivity, is seeking a Dispatch Representative in Greenville, NC. Under supervision, you will monitor installations and service calls, coordinate routes, and serve as the liaison between customers and technicians.

The role requires a high school diploma or equivalent and dispatcher experience, with proficiency in Windows. You will multi-task, prioritize, and ensure on-time delivery while promoting customer service excellence.