Dispatch Coordinator: Tech Scheduling & Customer Care

Hussmann; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits – medical, dental, and

401(k) plan with company match

Paid time off

Educational assistance

Wellbeing programs

Job summary

Hussmann in Charlotte, NC is seeking a dispatcher to prioritize calls and coordinate service technicians to locations based on customer requests. You will verify receipt of calls and ensure timely dispatch.

You will address billing issues, communicate work orders, and liaise with customers and supervisors to resolve questions. The role requires strong communication and multi-tasking in a fast-paced environment.

Qualifications

• High school diploma or GED; an Associate's degree preferred.
• 0–5 years of related experience or training; or equivalent combination of education and experience.
• Ability to manage multiple, competing priorities/tasks in a fast-paced work environment.
• Strong verbal and written communication skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills, and high attention to detail.
• Flexibility to work outside normal working hours, as required.
• Working knowledge of refrigeration/HVAC a plus.
• High level of professionalism and diplomacy.
• Superior customer service skills.
• Excellent telephone and communication skills with ability to handle high volume of calls.
• Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment.
• Work effectively in diverse team environment.

Responsibilities

• Prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.

Skills

Prioritization

Communication skills

Time management

Customer service

Decision making

Teamwork

Flexibility

Professionalism

High volume calls handling

Education

High school diploma/GED

Associates Degree preferred

Tools

Microsoft Office

Job description

Hussmann in Charlotte, NC is seeking a dispatcher to prioritize calls and coordinate service technicians to locations based on customer requests. You will verify receipt of calls and ensure timely dispatch.

You will address billing issues, communicate work orders, and liaise with customers and supervisors to resolve questions. The role requires strong communication and multi-tasking in a fast-paced environment.