Dispatch Coordinator

remote work; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

Remote Recruitment is hiring a Dispatch Coordinator for a UK based employer, fully remote from South Africa. You will own the daily dispatch schedule, book carriers, track shipments and resolve delays before the customer notices them.

You will plan and execute daily collections, produce labels and paperwork, monitor shipments, and report on carrier performance. The role requires strong Excel or Google Sheets skills and clear communication under time pressure. UK business hours apply.

Qualifications

• Experience coordinating dispatch, courier or delivery operations.
• Familiarity with carrier portals (DPD, DHL, UPS, Royal Mail).
• Ability to handle exceptions and pursue resolutions.
• Strong Excel or Google Sheets for scheduling and reporting.
• Experience with international shipping and customs paperwork (nice to have).

Responsibilities

• Plan and book daily collections and deliveries with carriers.
• Produce shipping labels, manifests and export paperwork.
• Track shipments in transit and resolve carrier exceptions.
• Keep customers and internal teams updated on status.
• Investigate late, damaged or missing deliveries and log claims.
• Report on carrier performance and dispatch volumes.

Skills

Dispatch coordination

Carrier portals

Exceptions handling

Excel/Google Sheets

Communication under pressure

International shipping knowledge

Tools

Excel

Google Sheets

Job description

About the role

Remote Recruitment is hiring a Dispatch Coordinator for a UK based employer, fully remote from South Africa. You will own the daily dispatch schedule, booking carriers, tracking shipments and resolving delays before the customer notices them.

What you'll do

• Plan and book daily collections and deliveries with carriers
• Produce shipping labels, manifests and export paperwork
• Track shipments in transit and resolve exceptions with carriers
• Keep customers and internal teams updated on status
• Investigate late, damaged or missing deliveries and log claims
• Report on carrier performance and dispatch volumes

What they're looking for

• Experience coordinating dispatch, courier or delivery operations
• Familiarity with carrier portals such as DPD, DHL, UPS or Royal Mail
• Comfort handling exceptions and pursuing resolution
• Strong Excel or Google Sheets skills for scheduling and reporting
• Clear communication under time pressure
• Nice to have exposure to international shipping and customs paperwork

For applicants in Nigeria

• The listing states 100% remote with South Africa based applicants and UK business hours; it does not specify Nigeria eligibility beyond remote work. Confirm before interviewing.
• Work hours align to UK time 09:00-17:00; system shows 11:00-19:00 SAST as converting, but confirm since timezone expectations are stated as UK hours.
• Contractor vs employee status is not stated; confirm during interview process.