Dispatch Coordinator

Colonial Group; The Island at Shell Point (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Colonial Group in Florida seeks a friendly Dispatch Coordinator to serve as the primary contact between residents and the Transportation Department. You will coordinate and dispatch transportation requests, communicate residents’ needs to drivers, and maintain accurate service and billing records.

The ideal candidate has excellent communication and customer service skills, works well with seniors, and is highly organized with strong problem-solving abilities.

Qualifications

• Proficiency in MS Word, Excel and Outlook is required.
• Experience in transportation logistics is preferred.
• Strong communication and customer service skills, especially with seniors.

Responsibilities

• Coordinate and dispatch transportation requests.
• Communicate residents' needs to drivers.
• Maintain accurate service and billing records.
• Track transportation statistics.
• Support resident satisfaction initiatives.

Skills

Customer service

Communication

Organizational skills

Problem solving

Time management

Tools

Word

Excel

Outlook

Job description

What We’re Looking For…

We are seeking a friendly, organized, and service-oriented Dispatch Coordinator to serve as a key point of contact between residents and the Transportation Department. This role coordinates and dispatches transportation requests, communicates residents’ needs to drivers, maintains accurate service and billing records, tracks transportation statistics, and supports resident satisfaction initiatives. The ideal candidate will have excellent communication and customer service skills, be comfortable working with seniors, and have strong organizational and problem-solving abilities. Proficiency in Microsoft Word, Excel, and Outlook is required, along with the ability to work independently. Previous experience as a driver or in transportation logistics are preferred. This position will work 12pm-8pm.