Dispatch Coordinator (Monday - Friday)

Ruan Transportation Management Systems; East Hartford (CT); On-site; USD 30,000 - 39,000; Full time

Job summary

Ruan Transportation Management Systems in East Hartford, CT is seeking a Dispatch Coordinator to manage on-site driver assignments and ensure timely pickup and delivery. The role includes daily coordination, data entry into the dispatch system, and maintaining safety and compliance standards.

The position requires coordinating with drivers, monitoring hours of service, and communicating with customers to meet service expectations.

Qualifications

• Experience coordinating drivers and shipments.
• Knowledge of DOT regulations and safety compliance.
• Strong communication with customers and internal teams.
• Proactive problem solving and issue resolution.],
• job_responsibilities_description':['Coordinate timely pickup and delivery of customer orders within assigned area.','Direct and schedule drivers; monitor driver performance and hours.','Identify and resolve daily service and scheduling issues; communicate with customers.','Update dispatch data in the transportation management system in real time.','Monitor safety and DOT compliance across dispatch operations.'],
• CoT_job_summary_short':'COMPANY NAME: Ruan Transportation Management Systems\nKEY POINTS: On-site Dispatch Coordinator in East Hartford, DOT compliance, driver scheduling','job_summary_short':'<p>Ruan Transportation Management Systems is seeking an on-site Dispatch Coordinator in East Hartford, CT. The role involves coordinating driver workloads, ensuring on-time pickups and deliveries, and maintaining accurate data in the dispatch system. Schedule is Monday–Friday with day and evening shifts available.</p><p>Responsibilities include directing drivers, monitoring hours of service to comply with DOT regulations, resolving scheduling issues, and maintaining clear communication with customers to meet service expectations.</p>'
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Responsibilities

• Coordinate the timely pickup and delivery of orders within assigned area while utilizing drivers and equipment efficiently.
• Direct and schedule drivers’ work; notify drivers of assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; inform and escalate as needed.
• Monitor drivers’ hours of service to prevent DOT violations.
• Communicate with customers regularly regarding issues impacting service expectations.
• Prepare and process data and paperwork; update driver and dispatch information in real time.
• Monitor and promote safety in all dispatch activities.

Skills

Scheduling

DOT regulations

Communication

Problem solving

Tools

Dispatch software

Job description

This full-time Dispatch Coordinator will work on-site in East Hartford, CT

Schedule: Monday - Friday

Hours: Day Shift & Evening Shift Positions Available

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escal...
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.