Dispatch Coordinator

RUA; Salina (KS); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

Ruan in Salina, KS is seeking a Dispatcher/Dispatch Coordinator to coordinate timely pickups and deliveries, assign workloads to drivers, and ensure compliance with DOT regulations. This role requires close collaboration with drivers and customers to keep shipments moving safely and efficiently.

You will monitor driver hours, utilize dispatch systems to capture operational data in near real time, and resolve schedule issues promptly.

Qualifications

• High school diploma or GED or equivalent work experience.
• 1–2 years in transportation, dispatch, or customer service.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.

Responsibilities

• Coordinate timely pickups and deliveries within assigned area while ensuring customer satisfaction.
• Direct and schedule drivers' work; notify for on-time movement of goods.
• Resolve daily service and scheduling issues; communicate with customers and management.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely communication with customer contacts on issues impacting service.
• Prepare and process data and paperwork; update dispatch systems in real time.
• Promote safety in all dispatch activities.

Skills

Communication skills

DOT regulations knowledge

Microsoft Office

Education

High school diploma/GED

Tools

Dispatch systems

MS Office Suite

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

This is a full time position working onsite in Salina, KS.

Pay Range: $19.86-$31.78

Job Requirements/Minimum Qualifications

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.