Dispatch Coordinator

Prinsco, Inc.; Prinsburg (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

Prinsco, Inc. in Prinsburg, MN is seeking a Customer Service & Dispatch Coordinator to manage deliveries, coordinate drivers, and ensure on-time product shipments.

The role demands strong organization, proactive communication, and the ability to adapt to changing priorities in a fast-paced environment. The ideal candidate will handle orders, maintain dispatch records, and support customers while aligning with transportation schedules.

Qualifications

• High School Diploma or GED required; six months customer service experience preferred.
• Ability to learn and understand DOT and state requirements for interstate trucking.
• Strong influencing and interpersonal skills with the ability to provide exceptional customer service daily.
• Proficient computer skills, including MS Office.

Responsibilities

• Coordinate and dispatch daily deliveries to maximize efficiency and meet customer commitments.
• Communicate with drivers, customers, sales, and production teams regarding schedules and delivery status.
• Manage transportation schedules and adjust routes or timing as needed.
• Process customer orders and maintain accurate order and dispatch records.
• Resolve delivery issues and service concerns quickly and professionally.
• Track delivery performance and proactively communicate delays or changes.
• Support customers by answering questions and providing order updates.

Skills

Customer service

Dispatch coordination

Logistics coordination

DOT knowledge

Interpersonal skills

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Details: Job Location: Prinsburg, MN 56281, Salary Range: $22.00 - $26.00 Hourly, Job Shift: First, Now offering a $2,000 hiring bonus!

Prinsco is seeking a Customer Service & Dispatch Coordinator to join our team in Prinsburg. This position is ideal for someone with experience in agriculture transportation, trucking dispatch, logistics coordination, or fleet scheduling who enjoys working in a fast-paced environment where customer service and operational efficiency go hand in hand.

In this role, you will be responsible for coordinating deliveries, communicating with drivers and customers, managing schedules, and ensuring products are delivered safely and on time. The successful candidate is highly organized, thrives under changing priorities, and can effectively balance customer needs with transportation logistics.

What You'll Do

• Coordinate and dispatch daily deliveries to maximize efficiency and meet customer commitments
• Communicate with drivers, customers, sales, and production teams regarding schedules and delivery status
• Manage transportation schedules and adjust routes or timing as needed
• Process customer orders and maintain accurate order and dispatch records
• Resolve delivery issues and service concerns quickly and professionally
• Track delivery performance and proactively communicate delays or changes
• Support customers by answering questions and providing order updates

Qualifications

• High School Diploma or GED required with a minimum of six months of customer service experience preferred.
• Ability to learn and understand DOT and state requirements for interstate trucking.
• Strong influencing and interpersonal skills with the ability to provide exceptional customer service on a consistent and daily basis and effectively present information one-on-one or in small groups to customers, clients, and other team members of the organization.
• Proficient computer skills, including MS Office.
• Strong written skills with the ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems or deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts and statistical analysis.
• Demonstrated ability to collaborate across functions with teams and individuals.

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